YOU + US: PRIVACY
We are committed to meeting our obligations under Privacy Act 2020 (the Act).
The following policy sets out how we collect, use, disclose and protect your personal information. Any reference to ‘personal information’ means information or data that can identify you as an individual.
What information do we collect?
Depending on your relationship with us, the personal information we collect from you may include:
- your name, date of birth, address and contact details;
- payment details; or
- other information which assists us to provide our services to you.
Generally, we will collect personal information from you directly. This may be by email, phone call, or face to face meetings. Sometimes we may collect information about you from a third party (e.g. from a report provided by a medical professional or from a referee) and we may collect information indirectly (e.g. from a business card, or through our website or social media channels).
How do we use your personal information?
We may use your personal information:
- to conduct our business;
- to represent and advise you and provide and market our services to you;
- to engage third parties on your behalf;
- for internal business purposes such as invoicing and making payments;
- to communicate with you;
- to meet our legal obligations including (but not limited to) verifying your identity and address information for AML purposes;
- to undertake credit checks;
- to protect and/or enforce our legal rights and interests; or
- for any other purpose authorised by you or the Act.
Who can share your personal information with?
We may need to share your personal information with third parties for the purpose of meeting our legal obligations, including in the course of representing or advising you. However, we may also disclose your personal information to:
- third party service providers who provide identity and address verification services for AML purposes, credit check service or support our services and products such as data storage providers;
- other third parties for statistical purposes;
- courts, tribunals and other regulatory authorities requiring personal information; or
- any other person authorised by the Act or by you.
How do we protect your information?
We take reasonable steps to protect your personal information from loss, unauthorised activity or other misuse. Where we no longer require your personal information we will comply with our legal obligations in respect of that personal information.
How can you access and correct your personal information?
We endeavour to ensure that the personal information we hold is accurate, complete and up-to-date. Subject to certain grounds set out in the Act, you have the ability to request access your personal information. Additionally, you have the right to withdraw your consent for us to hold your personal information at any time.